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A word from inside Comic Bento

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Hey all, Moss here.

I just wanted to take a quick second to address something that I feel is important in today’s climate. It has to do with how we treat each other.

There are many members of the Comic Bento Team, of all genders, races, shapes, sizes, etc. Customer Service is something I take very seriously. We all work hard to make sure that everyone who contacts us with a question, cancellation request, or other issue is treated with respect and professionalism. I take a lot of pride in our team that goes as far as they can to make sure that issues or disputes are solved amicably and whenever possible, to the customer’s benefit and satisfaction, often to the cost of Comic Bento. 

That said, you can’t please everyone. In most cases, people contacting us are great people who are understanding and willing to work with us to solve their issues. Sometimes, not so much, as was the case with a customer who contacted us over the weekend wanting a refund for a very deeply discounted purchase.

The details of the case will remain between the customer and us, but after several messages and being offered solutions to the issue, this was the response that our Customer Service agent got:

Let me be perfectly clear: Abusive language and messages will not be tolerated by anyone here at Comic Bento. Not on our sites, not on our social media and not in our Customer Service desk. I understand that when someone contacts customer service, they can be in a frustrated or agitated state. That does not excuse this kind of message. This customer has been removed from the Comic Bento system.

We live in a time (in comics and the world at large) where people are upset, divided and angry. It can be a scary place, one that’s easier to live in if you remain silent and let the bullies and blowhards win.

I will not do that.

So, I apologize if this comes across as a scolding, or wagging of fingers because that is not my intention. I have always been honest with every single one of you and always will be. What I won’t do is take the easy road and be silent.

I will continue to work to make Comic Bento a service and community where everyone can feel welcome to enjoy what brought us all here in the first place: Comics.

Thank you for taking a few minutes to read this.

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Hey all, Moss here.

I just wanted to take a quick second to address something that I feel is important in today’s climate. It has to do with how we treat each other.

There are many members of the Comic Bento Team, of all genders, races, shapes, sizes, etc. Customer Service is something I take very seriously. We all work hard to make sure that everyone who contacts us with a question, cancellation request, or other issue is treated with respect and professionalism. I take a lot of pride in our team that goes as far as they can to make sure that issues or disputes are solved amicably and whenever possible, to the customer’s benefit and satisfaction, often to the cost of Comic Bento. 

That said, you can’t please everyone. In most cases, people contacting us are great people who are understanding and willing to work with us to solve their issues. Sometimes, not so much, as was the case with a customer who contacted us over the weekend wanting a refund for a very deeply discounted purchase.

The details of the case will remain between the customer and us, but after several messages and being offered solutions to the issue, this was the response that our Customer Service agent got:

Let me be perfectly clear: Abusive language and messages will not be tolerated by anyone here at Comic Bento. Not on our sites, not on our social media and not in our Customer Service desk. I understand that when someone contacts customer service, they can be in a frustrated or agitated state. That does not excuse this kind of message. This customer has been removed from the Comic Bento system.

We live in a time (in comics and the world at large) where people are upset, divided and angry. It can be a scary place, one that’s easier to live in if you remain silent and let the bullies and blowhards win.

I will not do that.

So, I apologize if this comes across as a scolding, or wagging of fingers because that is not my intention. I have always been honest with every single one of you and always will be. What I won’t do is take the easy road and be silent.

I will continue to work to make Comic Bento a service and community where everyone can feel welcome to enjoy what brought us all here in the first place: Comics.

Thank you for taking a few minutes to read this.

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