Frequently Asked Questions
I just signed up and haven’t received a box yet. How come?
The first wave of shipping happens mid-month. From there, we ship in weekly “waves.” If you sign up later in the month, your Bento may be part of a later wave. If you haven’t seen a tracking number within 10 business days of purchase, feel free to contact us for an update!
How do I cancel my subscription?
Simply log into your account and you can manage all your subscriptions, credit cards and other information!
Can I choose the comics I get?
Nope! We’ve done that for you! You can see what’s in each box on the main page! We keep all the information about box contents as accurate as possible, but in rare cases books may differ, due to stock shortages or multiple titles of the same MSRP being in the original subscription run.
Why don’t I see more of a certain publisher or character in Comic Bento?
Comic Bento strives to bring readers a variety of different stories, characters and adventures from all publishers. That said, some are more available to work with than others. However, we are always in contact with publishers, major and independent and striving to increase that variety. If there is a certain publisher you are looking for, have no fear! We are working on it and in the meantime, there’s no shortage of great titles out there to provide Bento subscribers.
Is the subscription auto-renewed?
Yes! No matter the type of subscription you have (Monthly, 3-Month, 6-Month, etc) it will renew at the end of that period on the 9th of the month. We renew everyone on the same day to make sure everyone is good to go for that month’s Bento.
When are boxes shipped out?
Comic Bento boxes begin shipping mid-month. When your box hits the mail system, you should receive an e-mail with all the tracking information you need!
When do I need to worry about not getting them?
Not until the 15th of the following month. With your tracking number, you should be able to follow along and see where your Bento Box is. If there is an issue, please contact USPS or Canada Post to make sure they know you are aware that there’s an issue. Then give us a shout and we’ll work it from our end as well to make sure you get your Bento as fast as possible!
What if something is damaged?
If the books inside your Bento arrive damaged, please take a picture of the books in question and we will get replacements out to you ASAP.
What if I get something I already have?
Unfortunately, that’s the risk of a Blind Box Service. We don’t know what you’ve already got, but we do try and find hidden gem titles that you may not have seen before.
What Age Group Is Comic Bento Appropriate For?
At Comic Bento, we want to keep things as accessible to the widest audience as possible with the books we choose. So, there aren’t any “Adult” or 18+ titles. However, the books we choose are mainly for the 14+ crowd; not necessarily because of content, but complexity of story and character.
You know you child best in terms of what they can and can’t handle, but you can check out the contents of past Bentos in our store and see for yourself the types of titles we include.
How are shipping prices determined?
All of our shipping prices are based off of USPS and Canada Post prices.
How can I review Comic Bento on my blog/podcast/video channel?
We are currently working to improve our Affiliate Program and are not accepting new affiliates at this time. However, should you require any promotional, review or interview requests, please contact us at firstname.lastname@example.org
If I start a 6 month subscription today, am I billed monthly or all at once when I sign up?
As with Monthly subscriptions, Multi-Month subscriptions are paid up-front in one lump sum. Then, at the end of that subscription period, the subscription auto-renews for the same length of time!
Is there a set number of comics in the box – and are there comic books as well as graphic novels?
Comic Bento boxes are filled with Graphic Novels only, not single issue comics. There are at least 4 books in a box, but based on the theme or what’s happening that month, it could be more!
What currency are Comic Bento transactions done in?
All Comic Bento transactions and charges are in US Dollars.
Does Comic Bento ship outside of Canada and the USA?
Unfortunately, due to shipping costs and time restraints, Comic Bento can only ship subscriptions within Canada and the USA for the moment. We are working on an international solution though, so keep an eye out an hopefully we will have news soon! For now though, past Bentos can be purchased and shipped internationally through our store:
(US ONLY) My post office says I owe them postage on my Comic Bento, why?
USPS should not be charging you extra shipping on Comic Bento Boxes. Comic Bento ships in the US via Media Mail. On very rare occasions, an over-zealous postal worker may see “Comic” on the box and assume that it contains single-issue comic books, which do not qualify for Media Mail. Comic Bento boxes contain only Graphic Novels, which qualify as books and Media Mail as outlined on the USPS website: http://about.usps.com/notices/not121/not121.htm
Should any dispute arise regarding this, please contact your local post office and refer to the above link.
I’m with _____. Who can I talk to about ______?
If there’s a question, comment or request that you don’t find the answer to here or in our Help Desk, please feel free to e-mail us at email@example.com. We will get back to you as fast as we can!